Frequently Asked Questions

Have a look through our list of frequently asked questions. Perhaps you can resolve your issue quickly by finding the answer here. If you don't find what you're looking for, feel free to contact us and we'll get someone to get back to you with the answers you're looking for.

    General

    Support

    Where can I find user guides?

    User guides for many of the products Hughes carries are available online. Have a look through our user guides section to see if you can located what you're looking for.

    What is VoiP?

    VoIP (Voice over Internet Protocol) is simply the transmission of voice traffic over IP-based networks. The Internet Protocol (IP) was originally designed for data networking. The success of IP in becoming a world standard for data networking has led to its adaption to voice networking.

    Which phone is right for my small business?

    Choosing a phone is easy. Simply contact Hughes and speak to one of our sales reps. They'll ask you a series of questions and will be able to fit a particular phone to your needs. Alternatively, fill out the CONTACT US form and someone from Hughes will be in touch to discuss your options.

    How do I turn off my message light?

    From the phone, press the bottom DN and dial #409.

    Why is my DKT 2000 series phone dropping calls?

    A design flaw in the hookswitch mechanism can cause calls to be disconnected. The speakerphone module can also be affected. This typically occurs after about seven years of use. A Hughes engineer can come onsite to repair or you can ship the phone to us and we will repair your phone and ship it back to you.